Support

A real person reads every message, usually the same day. Use the Help button at the bottom right, or email hello@velofound.com.

Quick answers

My build failed.

Open the app on the Build page and hit Try again — it re-reads the error and fixes it. If it fails twice, send us the app's name below.

My app shows 'You need access'.

Open it from the Build page once; Velofound opens it up for visitors. Still stuck? Send us the link.

I bought tokens and don't see them.

They arrive a few seconds after checkout. Refresh Billing; if they're still missing after a minute, send the email you paid with.

How do I delete my account or data?

Settings → Delete project removes a project. For the whole account, send a note below and it's done within 2 business days.

I'm a professor and have questions about FERPA or data.

Send them here — we'll answer in writing and sign your university's data agreement.